Saturday, December 26, 2009

Fun with customer support

Well, darn. I have some new footage of Willow lungeing that I wanted to post here, but when I try to transfer the footage to my computer it comes out black and white and terribly pixelated. It sort of looks like Willow is having an acid trip.

I went to the Sony customer support site and got hooked up with a customer support rep (Natalie) via chat. I typed up my problem in full detail, including the model number of my camcorder, the OS of my computer, and the version of the video capture software I was using. Natalie proceeded to ask me, one by one, all the questions I had just answered in my problem description. I started to wonder if she was a robot, but she misspelled words every so often, so I guess not. She kept trying to get me to connect the camcorder to the computer with a standard A/V cord, and I kept telling her my laptop doesn't have the standard A/V jacks. She sent me a link to a picture of standard A/V jacks, and I confirmed, No, my computer doesn't have those. I don't think she ever was convinced. She also seemed vaguely irritated with me throughout.

I think the problem is with the cord, so I'm going to see if I can order a new one of those.

Willow was good today! We worked on a figure eight with lots of transitions between trot and canter. All the lungeing in the past few weeks has agreed with her.

1 comment:

Petra said...

glad you had a good day with Willow and don't even start me on customer service/online support...everytime I get off the phone I feel like they do not listen, I have to repeat myself over and over and they all seem to be bothered...arghhh...